Refund Policy
This policy explains how refunds and audit credits work. All amounts are in US dollars.
Last updated: April 1, 2026
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1. Automatic credit restoration
If an audit fails before producing useful results — for example the website is unreachable, DNS does not resolve, or robots.txt blocks all crawling — the audit credit is returned to your account automatically. No request is needed and no charge is retained for that audit.
A restored credit appears immediately in your credit balance and is recorded in your account ledger.
2. One-time audits
If you purchase a $49 one-time audit and have not yet used the credit, you may request a full refund within 14 days of purchase.
If the audit has been used and completed successfully, the service has been delivered and the purchase is generally non-refundable. If you believe the report is materially defective, contact us with the audit ID and the specific problem — we review these individually and will refund where the report failed to deliver what was described.
3. Subscriptions
Subscriptions are billed monthly in advance. You can cancel at any time from the billing portal; cancellation stops future renewals and access continues until the end of the paid period.
We do not generally refund partial months. If you were charged after canceling, or charged in error, contact us and we will correct it.
If you subscribed within the last 14 days and have not run any audits in the current period, contact us and we will refund the most recent charge in full.
4. What is not refundable
Audits that completed successfully and produced a report. Periods in which the plan allowance was used. Charges older than 90 days, except where required by law.
Dissatisfaction with a score is not by itself grounds for a refund — the score reflects observable signals on the website, and the evidence behind every finding is shown in the report so it can be verified.
5. How to request a refund
Contact us through the contact page with the email address on the account, the approximate purchase date, and the audit ID if the request concerns a specific audit.
We aim to respond within two business days. Approved refunds are returned to the original payment method through Stripe and typically appear within 5-10 business days depending on your bank.
6. Chargebacks
Please contact us before opening a chargeback. Most issues are resolved faster directly, and an open dispute may cause the account to be suspended until it is settled.